Exchange & Return Policy

At Asnowera, we want you to love every outfit you order. If something isn't right, we're here to help quickly on WhatsApp.

Quick summary

• No exchange fee. There's no fixed exchange charge.
• Damaged product: take photos or record a video while receiving and opening your parcel, and send it to us on WhatsApp.
• Size exchange: message us on WhatsApp within 3 days of delivery.
• Wrong size sent by us: we'll replace it right away, free of charge.
• Wrong size ordered by you: we'll exchange it for a nominal delivery charge.

Damaged or defective product

When your parcel arrives, please take clear photos or record a video while receiving and opening it, showing the package and the product. If anything is damaged or has a manufacturing defect, send the photos or video along with your order number to us on WhatsApp (+91 79842 62177) within 3 days of delivery.

Once verified, we'll replace the product or, if a replacement isn't available, issue a return as store credit, at no extra cost to you. Without photos or a video taken at delivery, we may not be able to accept a damage claim.

Size exchange

Need a different size? Message us on WhatsApp (+91 79842 62177) within 3 days of delivery with your order number and the size you need. Our team will guide you through the exchange.

• If we sent the wrong size: this is our mistake, so we'll replace it immediately at no cost to you.
• If you ordered the wrong size: we'll happily exchange it. A nominal delivery charge applies to cover the reverse pickup and delivery of your new size.

Exchanges are offered once per order. After we confirm your request, our delivery partner will pick up the product and your new size will be sent as an exchange order.

Returns and store credit

We don't accept returns for a change of mind. Where a return is approved (for example, a verified defect that can't be replaced), the amount is refunded as store credit valid for one year, which you can use on your next purchase. We'll confirm on WhatsApp or email once your return is inspected and approved.

Conditions for exchange and return

• The product must be unused, unwashed and in the same condition you received it.
• Original packaging and tags must be intact.
• Proof of purchase (order number) is required.

Not eligible: products that have been used, washed or altered, and products without proof of purchase.

Cancellation

• You can cancel your order within 6 hours of placing it, as long as it hasn't been shipped. Orders marked as shipped can't be cancelled.
• Prepaid orders cancelled within 6 hours get a full refund. COD orders can be cancelled within 6 hours by contacting us.
• If you cancel before shipping, or if we cancel your order for any reason, your refund will be processed to the original payment method within 7 days. If you haven't received it within 7 days, please write to info@asnowera.com.

See our Cancellation Policy for full details.

Colour, size and embellishment notes

Colour and description: product details on our website are as close to reality as possible. Colours may vary slightly due to lighting during photography and your screen settings, and details such as weight, work and size may vary slightly too.

Embellishments: outfits with beads or sequins may lose a few pieces during transit or wear, even with careful handling and packaging. This is common and not considered a defect.

Need help? Message us on WhatsApp (+91 79842 62177) or email info@asnowera.com. Customer satisfaction is our top priority.