6 hoursto cancel after placing your order
48–72 hrsfor your full refund on prepaid orders
By emailwith your order number in the subject
COD tooCOD orders can be cancelled the same way
How to cancel
- 1Within 6 hoursCancellation is possible within 6 hours of placing the order.
- 2Email usSend your order number in the subject line to info@asnowera.com.
- 3Get your refundPrepaid refunds reach your original payment method in 48–72 hours.
On this page
By Customer:
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Prepaid & COD Orders:You can cancel prepaid & COD Orders within 6 hours of placing them. You'll receive a full refund within 48-72 hours to your original payment method.To cancel a order, email us at info@asnowera.com.
Please note: When contacting us by email, be sure to include your order number in the subject line for faster processing.
By Asnowera:
We reserve the right to cancel orders in certain situations, including:
- Product Issues: Faulty product listings, pricing errors, or lack of available product/raw materials.
- Payment Concerns: Suspected fraudulent activity or payment issues.
If we cancel your order, we'll notify you via email or phone and take the following actions:
- Prepaid Orders: We'll issue a full refund to your original payment method.
- COD Orders: The cancellation will be processed, and no payment will be required.
Important Notes:
- We may request additional verification before accepting your order in case of unusual activity.
- Our decision on order cancellation is final.
We recommend:
- Reviewing your order details carefully before placing it.
- Contacting us as soon as possible if you need to cancel your order.
Related help
Still need help?We're here, Mon–Sat, 10 AM – 6 PMMessage us with your order number and we'll sort it out.